Last Updated: January 2025 | Applies to: All users in Bangladesh
1. Registration & Identity Information
When you create an account on the y31 platform, your name, email address, mobile number, and date of birth are collected. This information is used to verify your identity and keep your account secure. Collection of your date of birth is mandatory for age verification in accordance with applicable laws in Bangladesh. Your information will never be sold to or shared with third parties without authorization. Registration data is always stored in encrypted form and can only be accessed by authorized personnel when necessary.
2. Usage & Activity Information
Logs of which pages you visit on the platform, how long you spend, and which features you use are collected automatically. This information helps us improve our service quality and make your experience smoother and more enjoyable. Technical information about your device type, operating system, and browser may also be collected. This data is analyzed without being directly linked to any personal identity. These logs are also used to detect suspicious activity and ensure platform security.
3. Financial & Payment Information
Payment information required for deposits and withdrawals is collected, but complete card numbers or bank account details are not stored on our servers. All financial transactions are processed through secure payment gateways that comply with international security standards. Transaction history is retained for a set period for anti-money laundering compliance and legal requirements. There is a legal obligation to notify relevant authorities if suspicious financial activity is detected. We use the highest level of encryption technology to protect your financial information.
4. Cookies & Tracking Technologies
The y31 platform uses cookies to enhance your browsing experience. Cookies remember your login state and save your preferred settings so you don't have to set them up each time. Session cookies are automatically deleted when the browser is closed, while persistent cookies remain for a set period. You can disable cookies from your browser settings, though doing so may prevent some platform features from working correctly. We do not use any third-party advertising tracking cookies.
Right to Access Your Data
You can view your personal information stored with us at any time by logging into your account. You also have the option to update any information that is incorrect or outdated. When you request access to your data, we will respond within a reasonable timeframe. Ensuring transparency around your information is our priority.
Data Deletion Request
You may request the deletion of your account and associated personal data at any time. However, certain information may need to be retained for a specified period due to legal obligations or ongoing disputes. Processing a deletion request typically takes up to 30 business days. A confirmation message will be sent to you once the request has been processed.
Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can opt out at any time. Changing your notification preferences from account settings is straightforward. Even after opting out of marketing communications, important account-related messages will continue to be sent. We respect your preferences and act on them promptly.
Technical Measures for Data Security
All your data is transmitted via SSL/TLS encryption, keeping it protected from third-party access. Our servers undergo regular security audits and the latest patches and updates are applied. Firewalls and intrusion detection systems are active to identify unauthorized access attempts. In the event of a security breach, we will promptly notify affected users.
When Information Is Shared
Y31 never sells your personal information to third parties for commercial purposes. However, limited information may be shared with trusted payment processors and technology partners to operate the service. These partners operate under strict confidentiality agreements and may only use the information for specified purposes. Information may be disclosed in compliance with applicable law in response to legal orders or government directives. In such situations, we will make every effort to notify you in advance where possible.
Policy Changes & Updates
This privacy policy may be updated from time to time, and the date of any changes will be noted at the top of the page. Registered users will be notified of significant changes via email or platform notification. Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend that you visit this page regularly. If you have any questions, please contact our FAQ Visit the page.